Shipping policy

📦 Shipping Policy

1. Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a shipping confirmation email.

2. Shipping Methods & Carriers
We work with trusted shipping carriers such as DPD, DHL, UPS, and local postal services.
Available shipping methods may vary depending on your location.

3. Shipping Rates
Shipping costs are calculated and displayed at checkout, based on your delivery location, package weight, and selected shipping method.

4. Delivery Time
Estimated delivery times depend on the destination:

• Domestic shipping: 2–5 business days

• International shipping: 5–15 business days

Please note: Delivery times are estimates and may be affected by carrier delays or customs clearance.

5. Order Tracking
All shipped orders include tracking information.
You will receive the tracking number via email once your order has been dispatched.

6. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or additional fees.
These charges are the responsibility of the customer.

7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you.

8. Contact Information
For any shipping-related questions, please contact us at:
📧 Email: care@spiceherbsland.com