Frequently asked questions

Where do we get spices?

We source our spices from the best regions around the world, carefully selecting each supplier based on their commitment to quality and traditional farming practices. By working closely with farmers who understand the art of spice cultivation, we ensure that every spice we offer is harvested at the highest level for maximum flavor and aroma. Our commitment to direct sourcing allows us to bring you the freshest and most authentic spices available, while supporting sustainable farming communities. This means you can trust that our spices not only taste great, but are also ethically and responsibly sourced.

What makes our spices different from others?

Our spices are distinguished by our unwavering commitment to quality, freshness and authenticity. Unlike mass-produced alternatives, we prioritize small-batch production to maintain the integrity and potency of our spices. Our direct relationships with trusted farmers and suppliers ensure that we use only the highest quality spices, harvested and processed with care. In addition, our meticulous quality control process guarantees that every spice we receive has the best flavor and aroma. Whether you're preparing a simple meal or a gourmet feast, our spices will enhance your dishes with their vibrant, authentic flavors.

What is our commitment to sustainability and ethical practices?

We are deeply committed to sustainability and ethical practices in all aspects of our business. We partner with farmers who use environmentally friendly farming methods, avoiding harmful chemicals and promoting biodiversity. By supporting fair trade and direct sourcing, we ensure that our suppliers receive a fair wage for their work, thereby contributing to the well-being of their communities. Our packaging is designed with the environment in mind, using recyclable and minimal materials. By choosing our spices, you are not only enhancing your meals, but you are also supporting a sustainable, ethical supply chain that respects people and the planet.

How do we ensure the quality and freshness of our spices?

We ensure the quality and freshness of our spices through a rigorous selection and processing approach. Each batch of spices is carefully inspected for color, aroma, and flavor to meet our high standards. We work closely with our suppliers to harvest spices at their peak ripeness and process them using methods that preserve their natural oils and flavors. Upon receipt, our spices are immediately packaged in airtight containers to preserve their freshness. This meticulous attention to detail ensures that when they reach your kitchen, our spices deliver vibrant, authentic flavors that will enhance the quality of your cooking.

How do I know which spices go well together?

Understanding spice pairings in European cuisine involves recognizing traditional combinations that have been used for centuries. For example, rosemary and thyme are classic pairings in Mediterranean cuisine, especially French and Italian cuisine. In Northern Europe, nutmeg and cloves are often combined in savory dishes and baked goods. Paprika pairs well with garlic and cumin in Central and Eastern European recipes. To master these pairings, start with a familiar spice and add complementary spices in small amounts as you taste them. Our spice guides and recipes focus on European traditions, helping you confidently create authentic and flavorful dishes.

How can I adjust the level of spiciness in my dishes?

To enhance the flavor of your dishes, it’s important to be mindful of the level of spiciness. Start by adding spices in small amounts and tasting them, allowing the flavors to develop gradually. If you want to amp up the flavor, simply add a little more of your chosen spice or add extra heat with elements like chili flakes or cayenne pepper. If the spiciness becomes too strong, balance it out by adding dairy products like cream or yogurt, a little sweetness with sugar or honey, or starchy ingredients like potatoes or rice to absorb some of the heat. This method ensures that the spices enhance and elevate the flavor of your dish, allowing you to fine-tune the flavor to achieve the perfect taste that suits your palate.

How to effectively use spice blends in different cuisines?

Spice blends are designed to capture the essence of specific cuisines, making them easy to use. To use them effectively, consider the cuisine and the food you’re cooking. For example, use spice blends for European dishes or Herbes de Provence for French recipes. Sprinkle the blends on meats before grilling, add to soups and stews, or mix with oils for marinades. Using spice blends allows you to effortlessly add authentic, regional flavors to your dishes without having to measure out individual spices.

What is the difference between roasting and blooming spices, and when should I do it?

Roasting and "blooming" are methods for enhancing the flavor of spices. Roasting involves heating whole or ground spices in a dry pan until they release their natural oils and aromas, which deepen their flavor. "Blooming," on the other hand, involves briefly cooking spices in oil or butter at the beginning of a recipe, which helps release and infuse their flavors into the food. Roast spices for a more intense flavor, and "bloom" them at the beginning of soups, stews, or curries for a rich, integrated flavor.

How can I store leftover spices or spice blends after cooking?

To preserve the freshness of leftover spices or blends, store them in airtight containers away from light, heat, and moisture, such as in a cool, dark pantry. Label the containers with the spice name and date to keep track of their freshness. Do not store spices above the stovetop, as heat and moisture can degrade their flavor. Proper storage ensures that your spices retain their potency and aroma for future use, allowing you to continue to cook delicious meals with confidence.

How can I track my order?

You can easily track your order using the tracking link provided in your shipping confirmation email or your private phone number. This link will provide you with real-time updates on the status of your shipment, from dispatch to delivery. If you did not receive the tracking link or need further assistance, you can contact our customer support team who will be happy to help you monitor your order. We strive to keep you informed every step of the way, ensuring a smooth and transparent delivery process.

Collapsible rowWhat are the available delivery options and delivery times?

We offer several shipping options to suit your needs, including standard, expedited, and express shipping. Standard shipping typically takes 3-5 business days, while expedited shipping options can deliver your order within 1-3 business days, depending on your location. Delivery times may vary depending on the destination and shipping method selected when placing your order. Our goal is to deliver your spices as quickly and efficiently as possible so you can start enjoying them right away.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times will vary depending on your location and the shipping method you choose. You will be able to see the available options during checkout and choose the one that suits you best. We are committed to shipping our spices worldwide so you can enjoy our products no matter where you are.

What should I do if my order is delivered damaged or incorrect?

If your order is delivered damaged or incorrect, please contact our customer service team immediately. We will promptly resolve the issue by either replacing the damaged items or repairing your order at no additional cost to you. Your satisfaction is our priority and we are committed to resolving any issues quickly to ensure you have a positive experience with our products.

What are the shipping costs and do you offer free shipping?

You can change or cancel your order before it has been processed for shipment. To make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Once an order has been shipped, changes and cancellations are no longer possible, but we can assist with returns if necessary.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times will vary depending on your location and the shipping method you choose. You will be able to see the available options during checkout and choose the one that suits you best. We are committed to shipping our spices worldwide so you can enjoy our products no matter where you are.